Our shipment department handle everything from receiving a customer order to preparing it for last-mile delivery. Shipping an order involves several factors, such as order management, warehousing, and carrier relationships. We are good at all the three stages of the shipping process consists of receiving, processing, and fulfilling an order. We can quickly and accurately prepare a customer order and have it shipped directly to its end destination. We work closely with our manufacturing division to prepare inventory at a warehouse or sending inventory to a fulfillment center designated by our customer.

We verify order data and make sure it’s accurate (e.g., verifying the shipping address) and that the items ordered are in stock. Much of this process is often done using automation and technology, which can help to speed up the shipment stage.

Thanks to our long operation in the refrigerator industry, Nenwell has the ability to supply all parts and accessories. Furthermore, we can provide production equipment for parts or for finished products. So, if you need a batch of parts or accessories of our products, this is not a problem; if you need some parts or accessories of other brands, you can also consult us, and generally we can find them. If the quantity is propriate, we can find a solution to produce them.

If your demand is caused by after-sales maintenance, please record the quality problems encountered by the product and inform us along with your part demand. Please contact our after-sales department, by writing to service3@nenwell.com.

If you need long-term purchase of accessories for your production line, whether it is customized or ready-made, in the refrigerator industry, we are a top solution provider for commercial refrigerators and their parts. It’s likely we can meet your needs professionally and provide accessories with reliable quality and reasonable price.

Warranty Claim and Report

If you are having a problem with your Nenwell appliance you can speak to one of our skilled associates, who will help with the diagnosis and schedule a service appointment as necessary. To reach a service team member please contact service3@nenwell.com.

Appliance Repair Service

We offer an effortless repair experience for the Nenwell appliances in your market. Our technicians are factory trained on all of our products, so they can diagnose and repair your appliance as quickly as possible.

Our service trucks are equipped with more than 400 parts, which improves the ability of our service technicians to complete most repairs on the first visit.  While in your home, our technicians are happy to share their expert advice on maintaining and operating your appliance so you get the most out of your appliance's features.

With our repair service you get:

l   Expert technicians specializing in all Frigidaire appliances, parts and accessories.

l   On-site access to over 400 Frigidaire Factory Certified Parts.

l   Friendly, fast, and professional service that gets your appliances back up and running.

Warranty Exclusions

1. Damage excluded from warranty

1.1 A claim made under this warranty may be refused if the defect claimed has arisen for reasons other than faulty or defective parts or workmanship.

1.2 Circumstances in which a warranty claim may be declined include, but are not limited to damage caused  by:

(a) normal wear and tear;

(b) misuse or abuse, including failure to properly maintain or service;

(c) incorrect or improper operation such as not following the operating instructions (as stated in the Product Operation Manual);

(d) incomplete or improper installation

(e) failure to clean or improper cleaning of the product

(f) incorrect voltage or use of batteries or charging units other than those supplied or recommended by Nenwell;

(g) use of non-authorized or non-standard parts;

(h) theft, fire, food or liquid spills or immersion in liquid;

(i) vermin or insect infestation;

(j) repair or other work carried out other than by ASP;

(k) the relocation of any air conditioner Product; and

(l) vibration or other effects suffered while in mobile accommodation including caravans, mobile or relocatable homes and boats.

2. Other warranty exclusions

This Warranty does not cover the following:

2.1 Consumables.

2.2 Product which, at the time of the claim, does not bear the original serial number, for instance where the serial number has been removed or defaced.

2.3 Product purchased in an auction or other than from an Authorized Reseller.

2.4 The loss of any data howsoever caused. You shall be responsible for backing up and protecting data against loss, damage or destruction. Please refer to Clause 5 below.

2.5 Deterioration or weathering to paintwork, metalwork, or trims of the product caused by normal weathering and or corrosive atmospheric conditions.

2.6 Faults or substandard performance resulting from operation of any air conditioner Product when used for applications other than the climatic comfort of humans